TINTES
FLAMENCOS, S.L. CIF - B83546655
Why
should I shop at Deflamenco.com?
- There's a wide range of products
(currently, over 4.000 different entries) directly
related to flamenco. Recordings from large record companies
as well as small independent ones, many records directly
from the artist due to the great difficulty in working with
conventional distributors.
- Personalized attention and advice on
all the items we offer; product search.
- At Deflamenco we don't just sell products.
We have record reviews, audio samples, interviews with the
artists, reviews of performances, concert schedules... and
the opportunity to write your own commentaries and read
those of other flamenco fans throughout the world.
- At conventional shops and department
stores they only stock those recordings which are commercially
viable and which are new releases, ignoring the cultural
and artistic value of many products in the flamenco catalogue
which lack commercial value. Very competitive prices - please
compare with other shops before making your purchase.
- We offer diverse payment methods: COD, PAYPAL,
credit card (Secure TPV) and via bank transfer.
- Our shipping charges are the cheapest on Internet, with
speedy delivery.
- Our returns policy is in accordance with direct-mail regulations.
- Bonus discount system (we help with the shipping charges).
- By shopping at Deflamenco.com you help support our flamenco
magazine so we can continue to offer more and better service,
completely free of charge.
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How
do I search for a product?
- In the left-hand margin where the shop menu is located,
there is a search box, and this is the best way to track
down records and other products you're trying to find. It's
not necessary to put the full name of the artist or record
title, with just one or two of the most significant words
it's sufficient.
- The search function is sensitive to accents, so you must
include them in the search criteria.
- You may also find products via the different access menus
organized by category where we have classified various items.
- If a certain product appears without price and cannot
be purchased, it might be out of print or out of stock.
Always consult us: tienda@deflamenco.com
- If you still can't find what you're looking for, please
do not hesitate to ask: tienda@deflamenco.com
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How do
I make a purchase?
- Shopping at our store is very easy. In the different
record listings and/or representation of each one, click
on the button marked BUY. (With certain products such as
videos, you will have to select the system NTSC/PAL, and
the desired language). The product is then added to your
shopping cart (you can always remove it later).
- Use the search function to find other items you wish
to purchase, always at the left-hand margin.
- When you want to check your shopping-cart, you can reach
it at any time and then return to the various listings in
order to continue shopping. You can change the quantity
of a given item in the shopping-cart and remove those you
decide not to purchase.
When you have the desired items in the shopping cart (it
can be modified at any time, even after beginning the final
steps of processing the order), you can check the shipping
charges for your order.
- To place your order, click on the button PROCEED CHECKOUT,
and you'll move on to the next step where you must fill
in your billing and shipping information (the first time
you must fill in all the necessary information for the order).
If you placed an order previously, enter your e-mail address
(the one you used to place your first order) and the password
you used to make your first purchase.
- If you wish to change your information you can do so before
finalizing the order. You may also have the items shipped
to a different address
IDENTIFICATION.
- " You will receive an e-mail with complete information
about your order and its status..
- If you've chosen to pay by VISA Credit Card, a
secure server will open, with the Virtual TPV of Caixa Catalunya
where you may use your credit card to make the purchase.
When this occurs, and the order is placed, you will receive
another e-mail confirming that payment has been made correctly.
The status of the order will be: IN PREPARATION.
If your Credit Card information is incorrect, or has not
been accepted, you will receive an e-mail indicating an
error has occurred: Status: CREDIT CARD ERROR. If
this happens contact Customer Service
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E-mail
orders.
- You may also place your order from our catalogue by
e-mail.
- BY E-MAIL:
- Send us the references and prices of the items you wish
to purchase, indicating the form of payment (COD, bank
transfer, credit card, PAYPAL), and by return mail we'll
send an invoice for you to confirm.
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Methods
of payment
C.O.D. (Cash on delivery)
Only Spain.
- Your order will be delivered C.O.D. If you are not home
to receive it, the postman will leave a message indicating
the package can be picked up at your Post Office. You will
receive an email confirming the order. (Status: IN
PREPARATION).
- Touline Express 24 h. Will ship your order C.O.D. in 24
hours – if you are not home to receive the package,
a notice will be left and you must telephone to arrange
for delivery. *The 24-hour period depends upon the all the
items from your order being in stock, and the order having
been made before 2:00 pm Spain time. For orders made on
non-working days the 24-hour period begins at the start
of the first working day.
You will receive an email from UPS to follow the order,
and another from DeFlamenco.com confirming the order:
(Status: IN PREPARATION)
Bank transfer
Make a transfer for the full amount of the order to:
IMPORTANT!! Make sure the transfer includes the order reference
number Send us an email to tienda[at]deflamenco.com when the
transfer has been made in order to confirm receipt
You will receive an email to confirm the order (Status:
AWAITING TRANSFER).
Credit card payment:
  
Safe payment with TPV Virtual of the Banc Sabadell. SSL
Secure Server. Only VISA Credit Card
Your Credit Card information is not stored in any database
nor file of any kind.
The Banc Sabadell bank handles payment via its TPV system
independently of Deflamenco.com. The order number assigned
by the Banc Sabadell bank is not related to your Deflamenco.com
order number.
You will receive an e-mail containing details of your order
indicating Status: PENDING CREDIT CARD where you may
directly make payment by pressing the payment button (a window
of the Secure Server of the Banc Sabadell bank will open
where you can authorize payment). When the payment process
is completed you will receive another e-mail confirming successful
payment (Status: IN PREPARATION).
If the TPV system does not accept the card, or erroneous
data was introduced, you will receive an e-mail (Status:
CREDIT CARD ERROR).
Credit cards which are accepted: VISA, Mastercard, Maestro-
PAYPAL PAYMENT (email or Credit
Card):
PAYPAL PAYMENT makes secure payment via
Internet to the email address (rmanjava@deflamenco.com) for
the amount of order. Shipment is made as soon as payment is
received. email: rmanjava@deflamenco.com or your credit card
by PAYPAL. VISA/MASTERCARD/MAESTRO/AMEX depending your
Country.
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Euro
exchange rate
Credit Card payment is always made in Euros, and the bill
is made out in your country's currency at the Euro exchange
rate in effect at the moment of payment..
To consult the Euro exchange rate to any other currency,
press here
Shipping
charges
All orders are sent through the POST OFFICE via registered
mail. Shipments to Europe and the rest of the world are sent
by registered airmail.
Table of SHIPPING CHARGES :
|
Table
of shipping costs |
| |
Spain-
[3-5 working days] |
<350 gramos: 4,50 €
>350 gramos: 6,00 €
>1 kg: 8.00 € |
Only
in Spain  1
working dayse* |
<2kg. 6,00 €
<5kg. 7.50 €
>5 kg. 10.00 € |
Europe
- Standard
[5-8 working days]
|
<200gr : 6.20 €
<350gr: 9.40 €
<1kg: 14.00 €
<2kg: 20.00 € |
| |
Rest
of countries- Standard
[8-15 working days] |
<200gr : 8.00 €
<350gr: 13.00 €
<1kg: 20.00 €
<2kg: 36.00€ |
24/96 horas. Europe and remaining countries: Consult shipping
costs: Seur Internacional: *The time period begins from
the moment of shipment which depends upon the products
being in stock. Working days. hand-made products
check the time of making. Seur & Tourline express
services no P.O. Box. |
10oz. = 283 grams
1lb. = 454 grams
2lbs. 3oz. = 1 kilogram
Important note! COD orders have the following surcharges:
España: surcharge 2 Euro.
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Delivery
terms
The time it takes for delivery depends on the postal service
in the destination country. The number of days is counted
from the date the order is shipped out.
¡Orders are normally shipped
the day after being received, but if any item should temporarily
be out of stock causing a shipping delay, you will be informed
of this via e-mail and an estimated shipping date will be
supplied.!
EXPRESS SEUR INTERNACIONAL24 -72 hours. You will receive an
email follow the order. The 24-hour period depends upon the
all the items from your order being in stock.
- Spain: 3-5 days
- Europe: 5-8 days
- Other countries: 8-15 days
You will receive an email with to follow the order and
the shipping date.
Once shipment has been made you will receive an email with
tracer code.
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Bonus
discount system
With each purchase, the Bonus obtained through the previous
purchase will be deducted, and the new Bonus added to your
account.
Make sure to take your bonus into account when comparing
prices for your next purchase!
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Checking
your order on-line.
At Deflamenco.com there's an area reserved for customers
where you can consult previous orders as well as the status
of those which have not yet been received..
Order status
AWAITING TRANSFER: You have not yet made the transfer
or it has not yet been confirmed by Deflamenco.com.
AWAITING PAYMENT: Your order has been received correctly,
but payment has not yet been made via the TPV system of the
Caixa Catalunya bank. From the order center you may pay directly
and this will be confirmed with an e-mail as soon as the operation
has been accepted or rejected.
CREDIT CARD ERROR: The operation was carried out via
the TPV system of the Caixa Catalunya bank, but incorrect
data was introduced, or the credit card was rejected. You
can try again introducing the correct data, or with another
credit card accepted by the TPV system.
IN PREPARATION: The ordering process has been successfully
carried out and Deflamenco.com is preparing the items which
will be sent as soon as possible..
SENT: The order has been shipped to the address you
supplied - if there has been any delay, you will be notified.
FINISHED: The order has been successfully filled.
We appreciate an e-mail from you confirming receipt.
CANCELLED: You may cancel an order (provided it has
not been shipped) by telephone or e-mail. When payment is
not made on an order that is PENDING CREDIT CARD o CREDIT
CARD ERROR, it will be CANCELLED. If you wish to cancel an
order which has already been sent, consult our returns policy.
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Returns
policy
You may return an item within 7 days of having received it..
If any product does not arrive in proper condition, or was mistakenly
sent, you must inform Customer Service by telephone or e-mail,
explaining the problem. You must return the incorrect or defective
items via the postal service. After the merchandise has been
returned and the incident checked out, the items in question
will be replaced, or your money will be refunded (including
shipping costs) via bank transfer.
Voluntary returns, when you are not satisfied with
the product, it must be reported by telephone and/or e-mail,
and the items shipped to Deflamenco.com at the customer's
expense. Once Deflamenco.com has received the returned merchandise,
your money with be returned via bank transfer, or directly
to your credit card account if the payment was made in that
way. We cannot accept the return of CDs, videos or DVDs if
they do not bear their original cellophane wrapping, due to
the ease with which they can be reproduced.
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Privacy
protection.
Your personal data will be introduced into our automated
file for the exclusive use of Deflamenco.com. You may, at
any time, access your data in order to rectify or cancel any
portion. In order to exercise your right to access, modify
or cancel this information, please contact us directly by
e-mail: tienda[at]deflamenco.com
Deflamenco.com agrees to guarantee the safety and confidentiality
of your data in order to avoid unwarranted access, modification,
loss, or manipulation of same..
Inicio
Customer
service
TINTES FLAMENCOS, S. L.
C/ Santillana del Mar, 5 - 8
28660 BOADILLA DEL MONTE (Madrid)
Tienda ESPACIO FLAMENCO.
C/ Ribera de Curtidores, 26 L 4
28005 MADRID
ESPAÑA.
Tel. 00 34 912987045 - Cell. 00 34 699300533
Email: |
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